To boost the efficiency of Auto-Answer, you can set up a multi-level IVR (Interactive Voice Response) menu. This happens after a predefined amount of seconds, without a rep having to click the “accept” button. It allows calls to be picked up automatically and routed to the first available agent in line. What is Auto-Answer?Īuto-Answer is an advanced AI-powered answering system. It assists in the handling of large call volumes, which in turn enables you to grow your business faster, increase your capacity and improve customer experience. Every second counts and affects your overall performance. If you are managing a call center, you know that the time is precious. Small Businesses – The Cloud Phone System for Small (But Ambitious) Businesses.Medium and Large Businesses – The Cloud Phone System for Thriving Mid-Market Businesses.Enterprise – Robust Call Center Solution for Market Leaders.Travel and Hospitality – Booking platform, Travel agency.Healthcare – Biotech, Clinics, Life sciences organisations.Financial Services and Insurance – Fintech, Trading, Brokers, Insurance.E-commerce and Retail – Online Store, Bricks and Clicks.Virtual call center / Remote teams – Virtual call center for a remote team.Business phone system – Make and receive calls without a landline.Outbound / Sales – Win more deals with smart outbound calling.Inbound / Support center – Save 2-3 minutes per incoming call.
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Call center software for support and sales – Teams handling incoming and outgoing calls.Check out our step-by-step tutorial here. If you have an overhead paging system, you can use CyberData and OnSIP to connect your speaker system with your VoIP service.
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Paging is also only available between phones on the same local area network (LAN), while the intercom feature can call people who are not on the same LAN as you. In other words, paging is better suited for making announcements to everyone in the office, and intercom is useful for quickly reaching a remote coworker.įor more information on how to use the paging feature on your Polycom phone, read our Knowledgebase article here. When using the paging feature, the caller is able to reach everyone in the selected paging group, but the other users cannot respond back. While the intercom feature is essentially a phone call on speakerphone, the paging feature is a one-way connection only. Polycom phones also have an intra-office paging feature that is different from the intercom feature. What is the difference between the intercom and paging features? If the phone is not registered on the OnSIP boot server, or you are calling a phone that does not have the VVX intercom feature, the call will be treated as a normal phone call. If the person you are trying to reach is in Do Not Disturb mode, your call will go to their failover location (such as voicemail). Charlotte calls Eric using the intercom feature Incoming intercom calls will be displayed exactly like a normal incoming call to the person receiving the call, so they may not know that it is an intercom call until it is automatically answered by your phone. You can now have a regular phone conversation. Once you make the call, the remote user’s phone will ring once fully, then the call will automatically connect on speakerphone. Eric makes a call to Charlotte using the intercom feature Next, in the New Call screen, simply dial the extension that you wish to reach. Find and select the ‘Intercom’ option on your phone menu On some phones, this option may not be visible on the default home screen and can be located by selecting “More”. To start, find the button labeled “Intercom” on your phone menu. How to use the intercom feature on your Polycom VVX phone For example, if your coworker is putting together furniture or troubleshooting hardware, you can call them on intercom and reach them instantly. Intercom is a convenient way to talk to someone when he or she is unable to pick up the phone receiver, but remains within range of the speakerphone. While we don’t recommend using intercom for your regular phone calls, it can be helpful in certain situations. You can read our reviews of the 500, 600, and 1500 models here. The intercom feature is available on any Polycom VVX phone registered with the OnSIP boot server. The person receiving the call can choose to continue the call using speakerphone, or he/she can pick up the receiver at any time during the conversation.
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The call is automatically connected after one full ring and set to speakerphone.
Intercom allows you to talk to another Polycom VVX user without any action required on his or her end. Intercom Feature for Polycom VVX Phones on the OnSIP Boot Server
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